HOUSEKEEPER MODULE
The housekeeper module can be used simply for the printing of the housekeepers daily report and forecast for the cleaning of rooms, or you can may wish to use it to its full extent and allocate time and rooms to housekeepers on a daily basis on top of the reporting functions in RMS.
Step One:
In the setup menu, under the reservation tab you will find the default settings for the housekeeping schedules;
There are three (3) settings;
1. Day of Week: Normally used by Defence systems, this setting if chosen is controlled from the area level where under the attributes tab you will be required to choose which day of the week each area is to have a linen change.
2. Average Every: Normally used by Apartment systems, this setting will average the linen cleans over the duration of the guest stay, dividing by the number of nights.
3. Every: Normally used by Hotel, Motel and Caravan Park systems, this setting will apply a linen change every x nights, regardless of how many nights the guest is staying.
Services will be determined by the property type you have selected.
Hotel / Motel - Daily Service
Caravan Parks - Defaults to the same as the Linen.
These can however be over-ridden from the Tariff Table level. See General Setup for explanation of Tariff Tables.
Step Two:
To use the housekeeping function you must first activate this module. Go to the Setup Menu from the upper tool bar, select the General Information Screen and go to the Modules Tab. You should see the screen below;
From this screen place a tick beside the Housekeeping module, Save and Exit.
Step Three:
When setting up your Category / Rooms you have the option to select which of these require to be recorded onto the housekeepers report and which do not. You may also elect times (in minutes) which you would expect an average Precheck/ Arrival, Service, Service/Linen and Departure clean to take, as shown in the below screen shot;
Step Four:
This step is optional. If you do not wish to allocate rooms to housekeepers on a daily basis then this step will not be applicable to you.
From the drop down arrow to the right of the Setup button on the Top Tool Bar, select housekeeper, then choose the 'Add' button at the bottom of the screen;
Enter the housekeepers Name and Contact details, any personal notes required and the number of Minutes the housekeeper is available per day. This should be a set daily minutes as it cannot change on a daily basis, Save & Next. Repeat this action until all housekeepers have been entered.
Step Five:
This step is optional. If you do not wish to allocate rooms to housekeepers on a daily basis then this step will not be applicable to you.
Either each morning or the night prior you will be required to allocate your dirty/inspect rooms to the housekeepers. To do this go to the drop down arrow to the right of the clean button on the Upper Tool Bar and select 'Housekeeper Schedule';
Highlight the housekeeper you wish to allocate rooms to and click once on the 'Allocation' button;
Areas to be Cleaned will default to (All), this should normally be kept as the default.
Highlight the area you wish to allocate to this housekeeper on the left and click once on the 'Add' button to move it to the right hand side of the screen. As you allocate rooms, the available minutes will minimize as per the type of clean it is, showing you a Remaining (min) for the housekeeper. Allocate all rooms required, when you have completed the allocation select 'Exit'. Repeat this action with each housekeeper until all rooms have been allocated.
Step Six:
This step simply entails printing the housekeepers report.
Go to the drop down arrow to the right of Reports on the Top Tool Bar, select Daily, Choose Housekeeper;
If you have chosen to use steps Three and Four you should build this report 'Grouped By' Housekeeper.
If you are not using steps Three and Four simply choose build, leaving the default settings. You may however change the 'Group By' and 'Sort By' if you wish to see the report in a different layout.
Step Seven:
The final step!
This step is for cleaning the areas in RMS. Cleaning the rooms in this step will remove the small red D that appears on the reservation chart.
Go to the drop down arrow to the right of the Clean button on the Top Tool Bar and select 'Set Area to Clean';
Here again you have two choices.
1. If you wish to clean the rooms one by one as the housekeeper calls them in as completed, you would select 'A Area', type the area description E.G. 01 into the field to the right and click once on the 'Clean' button at the bottom right hand of the screen.
2. If you wish to wait until all rooms have been departed and cleaned by the housekeepers you can choose 'All Areas with a Departure Date of', select the correct date and click once on the 'Clean' button at the bottom right hand of the screen.