Installation - A range of installation options are available to suit each client's requirements. They include self-installation with learning aids, self-installation with remote support, and on-site installation by our experienced trainers.

Training - Training and learning aids are provided according to the mode of installation selected. Additional purpose-designed training is available at an affordable rate according to the complexity of site, the number of staff and their skill levels.

User manuals - Comprehensive user manuals are provided during training, with upgrades available through our website.

On-screen help files - Extensive inbuilt help files can be easily accessed on screen.

Online service requests - Our Customer Support Officers are available to respond to clients' questions online. They can be accessed through the Customer login button on our website.

Email - Emails requesting support are directed to our Customer Support Officers, who will respond within agreed timeframes.

Telephone and fax - A Helpline is available 24 hours a day, seven days a week through local call numbers.

Disaster recovery - Even well protected and maintained sites can experience software and hardware issues that can render a system inoperable. Events such as fire, flood and computer theft can also bring operations to a halt. As industry leaders in disaster recovery, we provide our systems with inbuilt back-up and restore features. We have also developed RMS i-backup to provide Internet backup to a secure, remote site at regular intervals throughout every day, ensuring our clients can be up and running again in the shortest time possible.

Product upgrades - Our systems are undergoing continual development as we respond to the changing needs of our clients and their industries. All product enhancements and upgrades are provided free of charge to our clients.