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RMS Online

RMS Online is a real-time Internet reservation system that makes online bookings faster and easier for you and your guests.

Make an online booking with this widget

How does it work

  • We supply a booking engine which your web developer can easily link to your website. Following a simple setup process RMS Online will automatically upload and maintain your rates and availability.RMS Online constantly monitors RMS for changes to rates, business rules and inclusions and updates them automatically.
  • The rates and availability are clearly displayed for visitors to your website who can them book for their preferred dates
  • RMS Online collects secure deposits to the value you have set based on the type of booking being made.
  • Once the booking has been made a confirmation is emailed to you and the client. The booking then appears in RMS automatically blocking out that room.
  • If you make a booking at the property the change to availability to instantly uploaded to RMS Online.
  

Secure Payments

The RMS Online deposit payment system is completely PCI compliant. When the guest enters their credit card details they are transmitted and stored securely with an online payment gateway. At the same time a token which relates to the credit card is attached to the guest. This token can be used to make subsequent payments or refunds without the risk of holding the card details.

Flexible

RMS Online is an extension of your RMS database so anything you can do in RMS can translate to RMS Online. Minimum night stays, maximum adults per room, rates, seasons and any other business rule are automatically reflected in RMS Online.

Cost Effective

RMS Online bookings are not commissionable. We charge a small flat fee for each booking that we process. This charge and the bank merchant fees can be charged back to the guest at the time of the reservation meaning cost free bookings for you.
Customisable

Change the look and feel of RMS including colours and images to reflect your website and branding at no cost.

Increase Yield

Use RMS Dynamic pricing to automatically adjust rates dependant on rules that you set. Set rates dependant on a combination of occupancy and time from arrival to maximise your yield.

 

  

Some examples of RMS Online clients   More information
www.howquaholidays.com.au
www.portdouglasretreat.com.au
www.kaikouratop10.co.nz
www.carolineservicedapartments.com
www.angleseafcp.com.au
www.beachside.com.au
www.blazingstump.com.au
www.cbhstays.com.au		  

RMS Channel Management

Credit Card Processing

 

 

Test Drive

To see the features of RMS Online, please take a look at the demonstrations
Alternative Views        
The RMS Online Booking engine can be configured in a range of ways to achieve the best results for your property. The look and feel of the screens can be changed at user level to better reflect the property website. This is done by modifying elements within the link (URL) that opens the booking screens. You can experiment with the URLs by modifying them in the address bar and including the modified elements. Any web developer should also be able to do this for you. The modifiers are added to the end of the URL. You can also add multiple modifiers for a combination of effects.
See below a selection of configuration options.
  
 Name Discription Link Modifier  
Default View This is the standard view for loading RMS Online. Once the customer makes their travel selections and clicks on the "Go" button, RMS Online will show availability for all room types with the applicable rate types for the selected period. Example

None

  
Select Room Type This option loads the booking screen with a list of the property's room types. When selected the rates and availability for that room type will be displayed. Example

&format=1

  
Hide Room Information If you prefer your booking page to resemble the grid style often used by popular travel websites you can choose this option which, after selecting travel details, will display just the rates and availability of each room type. Customers can still view images and descriptions by clicking the more info buttons on each room type.

 Example

&hideavail=1&hideroom=1

  
Specific Room Types In this view RMS Online will open the booking screens showing rates, images and descriptions for a specific room type or a selection of room types. To display the availability and rates the customer enters their travel selections and clicks on the "Go" button.

Example

 &cats=(cat numbers separated by , )  
No Payment This option allows for bookings which bypass the payment screens. This can be used for agents or special guests who are not required to make a payment. Typically the button for this link would be password protected or made available from a hidden section of the website.

Example

&rms=4

  
Stay Periods and Guest  Information
 The arrival and departure dates as well as the number of guests can be pre-populated from a calendar on the property website. Your website developer will need the ability to create a URL from your calendar that displays the appropriate parameters using the format of the link shown in the example.

Example

&adults=, &children=, &infants=, &arrive=date(xx-xx-xxxx), &depart=date  

 

Promo Code

 If you wish to have a set of rooms and rates which are only available to those guests who are responding to certain marketing activity you use the "Promo code" feature. When marketing certain deals include a promo code in the advertisement. By entering that code into the promo code field on the booking screen they will expose rates which would otherwise be hidden to other customers.

To test this feature click on the example and type GETAWAY into the promo code field.

 

Example

    

 

Hot Deals

 This link allows you to display a particular rate which is available all the time. This could also be combined to display that rate for a single room type or several room types. Example &chargetypeid=, &chargetypestart=, &chargetypeend=  
This link allows you to display a particular rate which is available at selected times. This could also be combined to display that rate for a single room type or several room types. To test hot deals click on the example link and select dates between the 01/7/2011 and 30/7/2011
 Example    
 

RMS Online Setup		      
  How to perform a test booking once you have completed your setup      

 

 

Channel Management

Managing Multiple Websites
Multiple websites can be managed from a single application

RMS Online now links your property directly to a range of travel websites and booking systems without a third party channel manager.

RMS Online automatically uploads and maintains the rates and availability to all of the sites you are affiliated with. When a booking is made on any of the sites or at the front desk the availability is updated and the reservation appears in RMS all with no manual intervention.

Connecting directly to your booking websites rather than via a channel manager means you remove a layer of complexity and cost and increase functionality. A direct interface allows a richer exchange of information to enable a better reflection of your business rules such as minimum night stays, maximum number of guests, multiple rate types and seasons.

 
In addition to automating reservations from your website RMS Online can also connect directly to:  
The Wotif Group
Quickbeds
Bookeasy
TravelClick (GDS)
AAA Tourism
Total Travel
Roamfree		 Booknowhotels
Checkin.com.au
Booking.com
BookDirect2Save
Tourism Exchange Australia (V3)		 Currently Working on:
NeedItNow
Jasons
Qantas Ready Rooms
Expedia
Best Western 2 way interface

Benefits

  • Lower booking costs
  • Increased functionality
    • Auto reflects business rules such as minimum night stays, maximum adults etc
    • No manual updating required
    • Rates and availability are updated instantly (no lag time)
    • Apply multiple rate types from RMS
    • Performance analytics reporting within RMS
    • Apply dynamic pricing (automatically adjusts rates dependant on the occupancy level)
  • Removes a layer of complexity by eliminating a third party system
  • Deal with a single help desk

Do I still need an External Channel Manager

In most cases linking your travel websites to RMS Online removes the need to use an external channel manager such as SiteMinder or Netroomz. If you currently distribute to a large number of sites (not supported by RMS Online) you may still need a channel manager. If the majority of you bookings come from your own website or those listed above then having a third party channel manager is not necessary.

How does it work?

Having your website and your other booking sites connected directly to RMS means that you never have to adjust rates or availability manually or worry about over bookings. To understand this think of RMS Online treating your inventory like a bucket of rooms. There are a finite number of room nights available at any time and RMS Online stores them all in the bucket of rooms. All of your booking channels including the front office are looking at the rooms in the bucket. So when any booking source takes one of the rooms every other source such as the front office, a booking site or your website sees that the room has been taken so they can't possibly book it.
Multiple channels looking at room availability

 

 

 

Developers Kit

Specifications for our Advanced Programmer Interfaces (API) can be downloaded here.

Retain the look and feel of your existing website and optionally include additional online functionality by using the RMS Online API.

Also intermediaries such as third-party websites, wholesalers and in-bound tourism operators can create an open channel to receive automatically uploaded inventory from an RMS property and drop reservations directly into the system.

 

API Specs


  V1.8.17 (updated 23/09/2011) - 866 kb

 

Below are websites that are using the RMS Distributor API.

www.coastretreats.com.au

www.gurnardpines.co.uk
www.shorefield.co.uk
www.sandy-balls.co.uk


 
Please note that this is an open source developer's kit which is offered at no charge for the use of suitably qualified web developers.

There is enough information within the API to allow an experienced developer to integrate a property's website with the full range of functionality of the RMS Online booking system.

Where a web developer requires assistance from RMS the standard consultation charges will apply.

 

RMS Online

Take advantage of real-time updates of the bookings and the deposits you have received from RMS Online.
RMS Online Client Manager
(For existing RMS Online users)

 

 

Terms and Conditions

RMS Online Terms and Conditions

1. Cancellation penalties depend on Accommodation Provider policies. An administration charge (defined on the booking form) applies to all booking changes and cancellations.

2. RMS Online sells Accommodation Provider accommodation from an inventory supplied by each Accommodation Provider, and does not over-sell that inventory. RMS Online does not accept any liability for unavailability of rooms caused by the Accommodation Provider over-selling their own room inventory.

3. The customer will be required to provide a credit card at check-in to cover incidental charges and may be required to provide photo ID.

4. RMS Online makes its best efforts to ensure that the information available on its web site is accurate. However, RMS Online cannot and does not guarantee that the site is free from errors or faults.

5. RMS Online does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time.

6. RMS Online does not accept liability for any indirect or consequential loss arising out of the use of or connected with its web site or for any products or services purchased from its web site.

7. RMS Online makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.

8. RMS Online offers are not commissionable to registered travel agents.

9. RMS Online receives a payment from the Accommodation Provider for the provision of the RMS Online booking service.

10. You must be at least 18 years of age to book Accommodation on RMS Online.

11. These terms do not affect consumers' statutory rights.

12. Customer acknowledges that a third party ('card authoriser') will process the credit card transactions required in respect of a booking. Customer agrees that RMS Online is not liable for default by the card authoriser.

13. Customer acknowledges that payment for the cost of accommodation will be held by RMS Online on behalf of the Accommodation Provider and remitted to the property on terms agreed between RMS Online and Accommodation Provider.

14. Customer agrees to pay to RMS Online by debit to customers credit card account the specific booking fee & cost of the accommodation. All fees are GST inclusive. RMS Online will issue customer with a valid tax invoice in respect of this booking service.

15. Bookings made through RMS Online by the customer are made on behalf of the Accommodation Provider. Customer agrees that Accommodation Provider has sole responsibility for delivery of the services being booked by the customer and that RMS Online is not liable for default by the Accommodation Provider.

16. Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the Accommodation Provider and are subject to availability on day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by RMS Online.

 

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Download the RMS Online Brochure


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