About Us

RMS is a leader in the development, installation and support of reservation management systems, including online processes, for many sectors of the hospitality industry.
Since 1983, we have focused on developing software solutions to help make the bookings process faster, easier and more efficient. Continued expansion of our customer base has allowed us to commit substantial resources to ongoing product development. Over time, we have extended the capabilities of our reservations software to incorporate or interface with other systems. This has enabled us to help our clients improve such aspects of their businesses as administration, accounts management, stock control, retail sales, staff organisation, access control, events and customer service. We pride ourselves on producing world-class software systems that are easy to use and reliable, and with in-built flexibility that enables our solutions to be tailored to the specific needs of each client.		On-site training and a range of online and on-the-ground support packages are provided, together with a remote back-up facility and disaster recovery system. Presently, more than 2500 businesses utilise our systems and services and we are dedicated to providing them with the products and services they need to maintain a competitive edge. Our headquarters are located in Melbourne, Australia, and we have offices elsewhere in Australia and in the United Kingdom & Ireland, India, the United Arab Emirates and Bahrain. We welcome your enquiries. Please click this link to contact us.

 

News & Events

RMS connects to the SiteMinder channel management system with 2 way interface
RMS customers now have automated access to the full distribution network offered by SiteMinder.
At last, an end to manual allocations, re-entering reservations and the fear of overbooking. The integration of RMS and SiteMinder means that your availability and rates will be uploaded and constantly updated, automatically to all the sites you are listed on. When a customer makes a booking on any of those sites the reservation will automatically drop into RMS.
So far over 70 RMS customers have taken up the integration option with fantastic results.
"SiteMinder and RMS have truly streamlined the distribution process demonstrating that 2 market leaders working together can provide the optimum technology solution." - Mike Ford, Managing Director SiteMinder
"The interfacing with RMS & SiteMinder has given us the flexibility to have all our rooms LIVE without overbooking problems. The bottom line is more rooms sold through ALL the online booking sites the more bang for your buck with great back up service" - Mark Pedron Golf Club Motor Inn
For more information contact:
Lisa Horne from SiteMinder on +61 2 9221 4444 or lisa@siteminder.com.au or
David Jones from RMS on +61 (0)418 349 363

 

Employment Opportunities

 

Support Staff Member

This is a full-time position providing telephone and on-site support and training from our office in Melbourne, Australia.

You will need:

• basic computer knowledge
• excellent phone manner
• flexibility to go onsite for training
• ability to prioritise
• availability to provide after-hours support.

We regard customer support and training as vital and consider our support staff to be the difference between our company and other software services companies.

The main role is to provide help desk assistance and training to our diverse range of clients. You will need at least basic competence in computers, great phone manner and the ability to train clients, across the Internet and on site. Knowledge of our software will be an advantage but full training will be provided.

The position is based in our Melbourne office with frequent local and interstate travel. For one week approximately every two months you will also be rostered to provide after hours (until 10.00 pm) and weekend support.

While you will be part of a dynamic and structured team, initiative and the ability to foster personal relationships are very important. If you can organise your workday, prioritise competing demands and take pride in you work, you may be the person we are seeking.

Please email your application and resume to Naomi Fuller: nf@rms-global.com

 

Conferences

 

Event Location Dates Link Family Parks Alice Springs 7-10 Sep 2008 Choice Hotels Sydney 28 Sep-01 Oct 2008 Golden Chain Launceston 19-22 Oct 2008 BIG4 Cairns 14-17 Oct 2008 Top Tourist Perth 28-30 Oct 2008 CPA Qld Roadshow 11 Nov 2008